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Customer Services
We take a great deal of care to make sure our customers get a good deal and great service. If you'd like to comment please let us know.
We aim to reply to emails within one working day of receipt. All feedback is greatly appreciated. Send us an email
Sizes, Measurments, and How to Measure
Need help deciding which size stand you need. Don′t Panic! We′ve got a whole page on just that. Take a look at our help page on Choosing the Right Size.
Privacy, Security, and Your Personal Data
We take your privacy, your personal information, and it's security very seriously. Learn about our Privacy, Security, and Your Personal Data policies
Delivery
Collecting In Person
Goods cannot be collected from our warehouse or offices. Stock is dispatched direct from our warehouse - no stock is kept at our offices.
Payment Options
We accept Visa, Mastercard and PayPal, and we offer Bank Transfers for businesses and public sector.
Learn more about payment options.
Copyright Info and Media Services
Find out about our copyright policy and how we help the media.
Learn more about our copyright policy and media assistance.
Cancelling An Order
To cancel an order you should let us know in writing, or by email within 14 days of receipt. (Send us an email).
Please read the following section on returning unwanted items.
Return of Unwanted Items
Unwanted items must be returned in their original condition, be complete (including all manuals and papers etc.), not be personalised (eg engraved, painted, marked etc.), and be in their original undamaged packaging with any shrink-wrap and seals intact. Items in blister packs (or similar) which require the destruction of the packaging to open must be unopened with the packaging intact and undamaged, therefore you should ensure the item is wanted before opening. Email us and we will contact you to arrange the return. (Send us an email).
We regret that we cannot accept cancellations of contracts for the purchase of video, DVD, audio, and software products where the item has been unsealed.
For reasons of hygiene, we cannot accept the return of earrings of any type, pierced or clip-on.
For reasons of hygiene, we cannot accept the return of wheatbags, hot-packs, etc. where they have been unsealed.
All refunds for unwanted items are subject to inspection and testing of the returned item.
See our Terms and Conditions for full details.
Return of Faulty Items
If an item is faulty we'll arrange a replacement or at our discretion a refund.
You must email us before returning any any item so that we can arrange the return with you. (Send us an email).
We will refund your shipping costs when returning a faulty item provided the shipping costs are agreed with us before the item is shipped.
All refunds or replacements of faulty items are subject to inspection and testing of the returned item.
See our Terms and Conditions for full details.
Colour Reproduction
We take particular care about colours and shades and we present all our photographs as accurately as photographic and electronic processing allows. However, variations in individual screen technologies and settings will always cause a slight variation from the original.
